Privacy Policy

1. Company

Extreme Digital Studio LLC
Atlanta, Georgia, USA
Email: support@extremedigitalstudio.com

This policy applies to all products and services offered under the Extreme Digital Studio LLC brand, including Chatzo, Cloud Interview, Tempo, Vizzit, and any future products.

2. Data We Collect

Depending on the product and how you interact with it, we may collect:

Account & Identity Data

• Full name, email address, company name
• Account credentials (passwords are hashed and never stored in plain text)
• Billing contact details

Usage & Technical Data

• IP address, browser type, operating system
• Device identifiers and session information
• Pages visited, features used, and interaction logs
• Error logs and performance metrics

AI & Product Data

• Inputs submitted to AI features (prompts, documents, interview responses)
• AI-generated outputs
• Jira project data (Tempo), chart and dataset configurations (Vizzit)
• Chatbot training data and conversation logs (Chatzo)

Payment Data

Payment card details are processed directly by Stripe. We do not store card numbers or sensitive financial information on our servers. We retain only payment status and transaction identifiers.

3. How We Use Your Data

• To provide, operate, and improve our services
• To process payments and manage subscriptions
• To personalise your experience and product features
• To communicate with you about your account and updates
• To detect, prevent, and investigate fraud, abuse, and security incidents
• To comply with our legal obligations
• To generate aggregated, anonymised analytics for product improvement

4. AI Processing

5. Data Sharing

We do not sell, rent, or trade your personal data.

We share data only with trusted service providers who help us operate our services:

• Stripe — Payment processing
• OpenAI — AI feature processing
• Atlassian — Jira data integration (Tempo)
• Cloud hosting providers — Infrastructure (AWS, Azure, or Google Cloud)
• Monitoring & logging tools — Performance and error tracking

All service providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

We may also disclose data where required by law, court order, or to protect our legal rights.

6. Data Ownership

• You retain full ownership of all data you upload or input into our services
• You are responsible for ensuring you have the legal right to upload and process that data
• We process your data on your behalf as a data processor, not as a data controller for your customer data

7. Data Retention

• Active accounts: Data is retained for the duration of your subscription
• Deleted accounts: Personal data is removed within approximately 30 days of account deletion, subject to legal retention requirements
• Logs and backups: Security and operational logs may be retained for up to 12 months
• Legal obligations: Certain data may be retained longer where required by law (e.g. billing records)

8. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (HTTPS/TLS) for all data communications
• Encryption at rest for sensitive stored data
• Role-based access controls limiting who can access your data
• Regular security reviews and vulnerability assessments

However, no system is completely secure. We cannot guarantee absolute security and are not liable for breaches beyond our reasonable control.

9. International Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. If you are located in the European Economic Area (EEA) or United Kingdom, your data may be transferred outside those regions. We take appropriate safeguards to ensure such transfers comply with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a portable, machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request that we restrict processing of your data

To exercise any of these rights, contact us at support@extremedigitalstudio.com. We will respond within 30 days.

11. Cookies

We use essential cookies to operate our services (session management, authentication). We do not use third-party advertising or tracking cookies. You may configure your browser to refuse cookies, though this may affect service functionality.

12. Children

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by updating the Effective Date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

14. Contact

For privacy-related enquiries, data requests, or concerns:

Extreme Digital Studio LLC
Email: support@extremedigitalstudio.com
Atlanta, Georgia, USA