Privacy Policy

1. Company

Extreme Digital Studio LLC
Atlanta, Georgia, USA
Email: support@extremedigitalstudio.com

This policy applies to all products and services offered by Extreme Digital Studio LLC, including our websites, SaaS platforms, APIs, and mobile applications — whether or not a product is listed by name on this page — and to any future products we release under the same brand. Named examples include Chatzo, Cloud Interview, Tempo, Vizzit, WOW India, and any future products.

2. Data We Collect

Depending on the product and how you interact with it, we may collect:

Account & Identity Data

• Full name, email address, company name
• Account credentials (passwords are hashed and never stored in plain text)
• Billing contact details

Usage & Technical Data

• IP address, browser type, operating system
• Device identifiers and session information
• Pages visited, features used, and interaction logs
• Error logs and performance metrics

AI & Product Data

• Inputs submitted to AI features (prompts, documents, interview responses)
• AI-generated outputs
• Jira project data (Tempo), chart and dataset configurations (Vizzit)
• Chatbot training data and conversation logs (Chatzo)

Payment Data

Payment card details are processed directly by Stripe. We do not store card numbers or sensitive financial information on our servers. We retain only payment status and transaction identifiers.

3. How We Use Your Data

• To provide, operate, and improve our services
• To process payments and manage subscriptions
• To personalise your experience and product features
• To communicate with you about your account and updates
• To detect, prevent, and investigate fraud, abuse, and security incidents
• To comply with our legal obligations
• To generate aggregated, anonymised analytics for product improvement

4. AI Processing

5. Data Sharing

We do not sell, rent, or trade your personal data.

We share data only with trusted service providers who help us operate our services:

• Stripe — Payment processing
• OpenAI — AI feature processing
• Atlassian — Jira data integration (Tempo)
• Cloud hosting providers — Infrastructure (AWS, Azure, or Google Cloud)
• Monitoring & logging tools — Performance and error tracking

All service providers are bound by data processing agreements and are not permitted to use your data for their own purposes.

We may also disclose data where required by law, court order, or to protect our legal rights.

Mobile applications may also use infrastructure and messaging providers described in Section 6 below.

6. Mobile Applications (including WOW India and future apps)

This section applies to our mobile applications, including WOW India and any similar present or future apps we publish on app stores.

What these apps are

Our mobile apps may provide content, notifications, preferences, offline reading, sharing features, and related services. Some apps may work without an account. Other apps (or future versions) may offer optional or required sign-in.

Data we may process in mobile apps

Depending on the app, your settings, and the permissions you grant, we may process:

A. On your device

• App preferences (such as language or appearance)
• Cached content and media for offline use
• Local records such as legal-acceptance flags or similar settings
• Files or photos you choose to share only if the app provides that feature and you use it

B. On our systems (when the app connects to our services)

• Device / push notification tokens (for example Expo or Firebase Cloud Messaging tokens) if you enable notifications
• Approximate platform information (such as Android or iOS)
• Locale or language hints used to personalize content or notification language
• Technical logs inherent to network requests (such as IP address, user-agent, timestamps, and app version)
• Content identifiers needed to open or sync items (for example a spark or article ID)

C. If / when an app offers account or login features

• Account identifiers such as phone number, email address, username, or authentication tokens
• Profile details you choose to provide
• Account security and session information
• Communications related to your account (support requests, verification codes, etc.)

We do not ask for data we do not need to operate the app feature you are using. Exact fields may vary by app version.

How we use this data

• To deliver, sync, and display app content
• To send optional push notifications you allow
• To remember preferences and improve reliability and security
• To create and manage accounts if login is offered
• To prevent abuse, debug outages, and comply with law
• To respond to support or privacy requests

Push notifications

If you grant notification permission, we may send service or content notifications. You can disable notifications in your device settings at any time. Delivery is not guaranteed and may depend on third-party providers such as Expo, Apple, Google / Firebase, or similar services.

Third parties used by mobile apps

Mobile apps may rely on infrastructure and messaging providers (for example cloud hosting, Expo, Firebase / FCM, Apple Push Notification service, and similar). Those providers process limited technical data under their own policies. We do not sell mobile-app user data for third-party advertising unless a specific app listing clearly states otherwise.

Children's use

Unless a specific app listing says otherwise, our mobile apps are not directed at children under 13 (or the higher digital age of consent in your jurisdiction). We do not knowingly collect personal data from children for those apps.

Your choices

• Revoke notification permission in system settings
• Clear app storage or uninstall the app
• If login exists: access, update, or delete account data through in-app controls where available, or by contacting us
• Exercise applicable privacy rights by emailing support@extremedigitalstudio.com (include the app name, e.g. “WOW India”)

Relationship to the rest of this Policy

The rest of this Privacy Policy (security, retention, international transfers, rights, and contact) also applies to mobile apps, except where this section states a more specific rule for app usage.

7. Data Ownership

• You retain full ownership of all data you upload or input into our services
• You are responsible for ensuring you have the legal right to upload and process that data
• We process your data on your behalf as a data processor, not as a data controller for your customer data

8. Data Retention

• Active accounts: Data is retained for the duration of your subscription
• Deleted accounts: Personal data is removed within approximately 30 days of account deletion, subject to legal retention requirements
• Logs and backups: Security and operational logs may be retained for up to 12 months
• Legal obligations: Certain data may be retained longer where required by law (e.g. billing records)

9. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (HTTPS/TLS) for all data communications
• Encryption at rest for sensitive stored data
• Role-based access controls limiting who can access your data
• Regular security reviews and vulnerability assessments

However, no system is completely secure. We cannot guarantee absolute security and are not liable for breaches beyond our reasonable control.

10. International Transfers

Your data may be processed and stored in the United States and other countries where our service providers operate. If you are located in the European Economic Area (EEA) or United Kingdom, your data may be transferred outside those regions. We take appropriate safeguards to ensure such transfers comply with applicable law.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a portable, machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request that we restrict processing of your data

To exercise any of these rights, contact us at support@extremedigitalstudio.com. We will respond within 30 days. For mobile-app requests, please include the app name (e.g. “WOW India”).

12. Cookies

We use essential cookies to operate our services (session management, authentication). We do not use third-party advertising or tracking cookies. You may configure your browser to refuse cookies, though this may affect service functionality.

13. Children

Our websites and SaaS services are not intended for users under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately. For mobile applications, see the more specific children’s-use rule in Section 6.

14. Changes to This Policy

We may update this Privacy Policy at any time. We will notify you of material changes by updating the Effective Date at the top of this page. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

15. Contact

For privacy-related enquiries, data requests, or concerns:

Extreme Digital Studio LLC
Email: support@extremedigitalstudio.com
Atlanta, Georgia, USA