Support
How Can We Help?
Our support team covers all products and services operated by Extreme Digital Studio LLC. Email us with your product name and issue description and we'll get back to you as quickly as possible.
Products We Support
How to Reach Support
We are an email-based support team. To help us assist you faster, please include the following in your email:
- Product name (e.g. Chatzo, Tempo, Cloud Interview, Vizzit)
- Your account email associated with the product
- A clear description of the issue, including any error messages
- Steps to reproduce the problem, if applicable
- Screenshots or screen recordings (if relevant)
Response Time & SLA
We aim to respond to all support requests within 24–48 business hours. Response times during weekends and public holidays may be longer.
No guaranteed Service Level Agreement (SLA) applies unless explicitly agreed in a separate written support contract. Enterprise clients may request priority support arrangements.
Billing & Account Queries
For billing, subscription, or account-related questions, please email support@extremedigitalstudio.com with "Billing" in the subject line. All payments are processed via Stripe.
Bug Reports & Feature Requests
We welcome bug reports and feature suggestions. Please email us with:
- The product name and version (if known)
- A description of the bug or the feature you'd like to see
- Your use case and how it would benefit your workflow
Contact Information
Extreme Digital Studio LLC
Email: support@extremedigitalstudio.com
General: info@extremedigitalstudio.com
Atlanta, Georgia, USA